Narrow phone hours
Bookings only between 8:00 and 9:30 means whoever calls at 9:35 waits until tomorrow. Evenings and weekends there is no route at all.
FRAMFORM / FOR VETERINARY CLINICS
The step before your booking.
A booking list with hundreds of visit reasons is a sign of a broad offering, not a fault. But it is also where an uncertain pet owner stops — and calls instead, or puts it off. Vigo Boka answers common questions in Telegram and guides the pet owner to the right option before the booking opens.
01
THREE PATTERNS WE SEE AGAIN AND AGAIN
Too many options
Hundreds of rows before the pet owner has even picked a species. That is a broad offering — and the moment the uncertain one calls instead.
"Call us if the right reason is missing"
A sensible safety step. But outside opening hours it leaves the customer with no way forward.
02
WHAT VIGO BOKA DOES
Answers from content you have approved — services, opening hours, common questions.
Explains the difference between two visit reasons, in your own words.
Links onward to the right page in the booking you already use.
Says when it does not know, and points to you.
03
WHAT IT DOES NOT DO
This is not fine print. It is the whole point.
Vigo Boka does not book for you. It creates no appointment, changes no appointment and collects no contact details. Direct booking or writing into your system is included only after separate technical verification and a written agreement.
It never gives a diagnosis, never gives medical advice and never guesses. Urgent questions are left to you. A manual shutdown is always available.
04
HOW IT WORKS
We start from your public information.
Nothing is installed at your end.
You see a draft.
Pay 0 kr until you like it.
We test the boundaries.
Unknown questions, repetitions and wrong turns.
You approve before it goes live.
No lock-in.
FAQ
Does Vigo Boka book for us?
No. It guides and links onward to the booking you already use. Direct booking requires separate technical verification and a written agreement.
Do we have to change booking systems?
No. We do not replace anything you already use.
Can it give medical advice?
No, never. Medical and urgent questions are left to the clinic.
Does it collect contact details?
Not in the standard solution.
Does the customer need to download an app?
Customers already using Telegram do not. Others need to install Telegram.